Update 9th June: A new opportunity for a phlebotomist


Update 19th May: Travelling abroad?


Update 16th May: Please see important information about access to our surgery here.


Update 1st February: Please see an important update about vaccinations here.


Please see important information about our Flu Vaccination Clinic here.


As highlighted in the media, GP practices are experiencing a high demand on their services resulting in difficulties in getting through on the phone lines.


We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.


The increase in calls is unprecedented and we apologise to those who have had problems getting through.


We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.


We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us.  This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.


We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe.  We are undertaking  regular reviews to improve and adopt our services to the ongoing changes.

Access to our practice

Dear Patient,

In the last 14 months, everything has changed more than once.

We are proud that we have remained open throughout the pandemic, and that where clinically appropriate we have seen more than 4,000 of you face to face. 

We have needed to find ways to keep our waiting room safe for you, to keep our consultation rooms safe for you, and to keep our staff safe, all in order to keep you safe.

We have still visited more than 500 patients in their own homes.

We have had to change the ways we meet you in order to keep both of us safe, just as everything has changed.

You may have seen nationwide discussions over the last few days about how we should be here for you in future.

We have been given one (1) working days notice of changes we should make at this point. Please understand and be patient with us while we make those changes.

We are open to all of our patients, as we have been all along, and we would like to ask for your co-operation as we find ways to continue to be open to all our patients, most especially those who need to see us face to face, as an average of more than 350 per month have been doing throughout.

You can contact us via e-consult through our website.

If you have internet access, it’s the best way to contact us.

If you do not have internet access, you can still phone our team, who will raise an e-consult on your behalf.

Our clinical team will then contact you, and if you need to see us face to face, we will ask you to come in.

You may not see many people here when you come in, but that does not mean we are closed, it means we are managing the number of people you see in order to keep you safe.

Our waiting room busily full of people would still be a bad sight, not a sign that we have “re-opened”. We never shut; we’ve always been here for you.

We know it’s been a hard 14 months for all of us. We need to continue to work together to make sure we continue our progress out of this global pandemic. Thank you for helping us to help you to help everyone.

Yours hopefully


East Cowes Surgery Staff

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