Update 1st February: Please see an important update about vaccinations here.


Please see important information about our Flu Vaccination Clinic here.


As highlighted in the media, GP practices are experiencing a high demand on their services resulting in difficulties in getting through on the phone lines.


We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.


The increase in calls is unprecedented and we apologise to those who have had problems getting through.


We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.


We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us.  This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.


We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe.  We are undertaking  regular reviews to improve and adopt our services to the ongoing changes.

Riverside Clarification

Update 1st February: Riverside NHS Clarification letter.

Dear Patient,

If you have received a letter regarding the Riverside vaccination centre, it has not come from us, it's been sent from the national team. We will in due course as an island have a site that you can be booked through using this pathway but it will only be the site in Newport, Riverside, which is not open yet.

I'd like to reassure you that we at the surgery will be contacting all our patients directly to book for a vaccine at the Westridge site. It remains the choice of the patient which system you use, the national one or the surgery. Please only use one system.

As a surgery we will be contacting and booking all our over 70s and clinically extremely vulnerable for their vaccine.

Thank you for your continued understanding

East Cowes Medical Centre

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