Suggestions and Complaints

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Comments and Suggestions

We are happy to accept and consider comments and suggestions about how we may improve the service that we provide. Patients should either write or speak to the Practice Manager.

Complaints

We always try to provide the best service possible, but there may be times when you feel that this has not happened. The practice complaints procedure is intended to address matters swiftly and to correct mistakes as soon as possible.  If you are dissatisfied about an aspect of our service, please speak or write to the Practice Manager, who will advise you further. You should understand that the NHS complaints procedure is not able to deal with questions of legal liability or matters of compensation.

Alternatively, if you prefer, you can contact the Isle of Wight Primary Care Trust on 01983 535403 and they will be able to advise you further.